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Medical Call Center is for non emergency medical response services.”

Medical Call Center

Medisoft Telemedicine Pvt. Ltd.

Medical Call Center


Aim: To provide easy and instant access to medical advice wherever and whenever needed.

The user calls unique number and can connect to paramedical and doctor at medical call center.

The caller may call for :

1st Opinion: Discussions regarding their health with certified Doctors.
Discuss Lab investigations (Lab Reports) and get advice for further investigations.
Basic information like address of hospital, emergency services etc.
2nd Opinion: Discuss on treatment (prescribed by his/her doctor) and advice for further treatment.
Line of Treatment: To discuss symptoms to check disease like cough, flu, mild fever, etc.
Gain awareness regarding health related hazards.

Medical Call Center consists of :

1. Call Center Application: To connect caller with call center people
Welcome greetings with customised message.
Call Waiting with cutomised message.
Call Forward as per selected criteria.
Automatically selection of vacant node & forward call to that node.
2. Medical Data Application or Call Center EMR: To acquire, store, process medical information
Features related to EMR and it has CTI integration.
Reporting module to analyze data.
Medical protocol for indexing and searching.
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